Verified answer

What the hell is that Verizon does not make the phones. They buy the phones from Apple. What you pay is what they have to pass along to Apple for a phone they purchased from Apple. However, with Apple, you're buying directly from the manufacturer. They have flexibility in what they charge because they only have themselves to pay for it. So they charge whatever they want.

That and Verizon is only authorized to sell a brand new, never used, never activated, never opened phone. Apple is authorized to sell whatever best suits your and their mutual needs.

And Apple can deduct the costs of repairing and reselling your old phone. Since Verizon can neither repair nor resell, they don't get to deduct any costs.

Really very simple. That's what the hell.

Verizon wont fix or replace, thats not their business. You need to go to an apple store.

based on what you said alone, go to an apple store and stop complaining