Verified answer

Hi Aliza,

I'm sorry to hear that one of your group members is no longer able to post to your group. Without knowing what error she is receiving, it's difficult to say what's causing the issue, but here are some common things to look out for:

If she's trying to post via email:

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- If she's receiving a delivery failure notice stating that she is not a member, it's possible that her emails are coming from an email address other than the subscribed address. For more info on this issue, please see the following Help article:

"Email address used to subscribe to a group is different"

http://help.yahoo.com/kb/index?locale=en_US&y=PROD...

- If she's receiving a delivery failure notice referring to a "suspected guidelines violation," this means her email is not being authenticated by the SMTP server associated with her posting address. In this case, following the steps in this article should resolve the issue:

"Using properly authenticated email to send messages to a group"

http://help.yahoo.com/kb/index?page=content&id=SLN...

If she's trying to post via the web:

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- She should first confirm that she is signed in under the Yahoo! ID associated with her membership.

- If she is able to compose a Post, but receives an error when submitting it, please refer her to this article:

"I received an error message when trying to post a message to my group's website"

http://help.yahoo.com/kb/index?page=content&id=SLN...

I hope this info is helpful! If the issue persists, please have her contact Customer Care directly via the Help form at:

http://io.help.yahoo.com/contact/index?locale=en_U...

She can submit a Help request on this issue by selecting Groups as the product, sending and receiving messages as the category, and send messages or post in group as the subcategory.